FAQs

Frequently Asked Questions (FAQs) – Etsvia 

At Ets&vía, we want your shopping experience to be simple and secure. Here are the most common questions we receive and their answers.

1. How long does it take for my order to arrive?

We process and ship orders within 1-3 business days. Delivery times depend on your location and the shipping method chosen. You will receive an email with your tracking number to follow your package.

2. How can I track my order?

You can use our Track Order page. Simply enter your order number and the email address you used to make the purchase

3. Can I return a product?

Yes. We accept returns for unused items in their original packaging within 30 days of delivery. Contact us at support@etsvia.store to start the process.

4. What payment methods do you accept?

We accept credit and debit cards, PayPal, and other secure payment options available in your region

5. Do you sell only online?

Yes, Ets&vía is a 100% online store specializing in pet products..

6. Can I change my address after placing an order?

If your order has not yet been shipped, we can update your address. Please contact us as soon as possible at support@etsvia.store.

7. How can I contact customer service?

You can email us at support@etsvia.store or fill out our contact form. We respond within 24-48 business hours.